New truck request
- Supplier's Manual -

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1. How to make a new truck request

To perform a new truck request, click on NEW REQUEST:

A new window will open where you have to specify:

• Quantity: number of trucks needed. The number can go from 1 to 10, this means that in one single ticket several trucks can be requested.

• Home Depot.: deposit/yard where the truck/s must go.

• Comments: any information related that the assigned Carrier should be aware off in order to correctly accomplish the request.

Once the request is confirmed, a new ticket is created with PENDING status.

PENDING: this status means that the request was correctly created and is awaiting confirmation from a carrier, so the service can be performed.

2. Receiving CONFIRMATION from carrier

Once the service is confirmed by a carrier, the new status is CONFIRMED and you'll receive an email notification.

CONFIRMED: this status means that the truck request was confirmed by a carrier. You'll receive the carriers name and an estimated arrival time.

When confirming the service, the carrier indicates an estimated arrival date and time of the truck.

Troubleshooting

1. A ticket stays as PENDING for several days. Please contact soporte@sincropool.com indicating the trip ID number and attach a screenshot.

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